Terms & Conditions

PAYMENT POLICY: A valid credit or debit card is required to book an event or party. A Non-Refundable $100 deposit is to be paid in full within 24 hours of receipt of deposit invoice. The remaining balance will need to be paid in full 24 hours before the date of the scheduled event or party. By paying this deposit you agree to the following terms and conditions:

CANCELLATION/REFUND/RESCHEDULE POLICY: The full remaining amount of the party will be due 24 hours before the date of the event or party. If a conflict should arise and a change of date and/or time needs to be made accommodations will be considered based on availability at no charge, within three (3) months of the original event date and only once, and not with less than 24 hour remaining before the scheduled start time. If cancellation is the only option ~ this will incur a non-refundable cancellation fee equal to the full amount of the event.

TRAVEL SURCHARGE: Our primary service area is a 30-mile radius of Arroyo Grande, California – Zip code 93420. We also service outside our primary area but must add a fuel surcharge fee of $40 for each additional 15-miles travelled outside of this service area.

BAD WEATHER: There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather events) please contact us to begin the rescheduling. In the event of light rains or sprinkles during the event, we reserve the right to halt the event until such time as the weather clears enough to continue playing.

SUPERVISED CHILDREN: Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Use of the laser tag is limited to guests over the age of 8, or at the sole discretion of the game coach for those under the age of 8.

DAMAGE/INJURY: Neither Mobile Ops Laser Tag nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position our equipment in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Mobile Ops Laser Tag reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Neither Mobile Ops Laser Tag nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

EVENT LOCATION/VENUE: The client is responsible for providing the event location as is responsible for all location fees and permits or fines. Location must be made available to Mobile Ops Laser Tag for eat least 1-2 hours before the scheduled event and at least 1 – 2 hours after the scheduled event ends according to the set-up and tear-down requirements set forth by the package purchased.

LIABILITY WAIVERS: Each Individual participant (or authorized guardian, if minor) must read and sign the attached release of liability prior to participating in any laser tag event. The release of liability will also be provided at the event on request by a game couch.

For every 5 players over the original package amount, an additional half-hour will be added to your package at a rate of $50 per hour. For every additional player past the 20th player, a charge of $25 will be charged per player.

We reserve the right to alter the package upon arrival based on our ability to setup, or stake obstacles into the ground, or our need to protect them from damage.